Nautilus Hyosung is a leading provider of Retail delivery products to the banking industry.

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Home Support RMA

RMA

Online RMA Form

NOTICE TO REQUESTING INDIVIDUAL :
Removed Parts Must Be Received Within 30 Days of Receiving the Replacement Part Or Charges Will Apply

Submit RMA

Please accompany this form with digital pictures showing the extent of the damage. Failure to do so will result in a delay with your request.

TERMS AND CONDITIONS
1. The customer will be responsible for proper packaging of the part. Hyosung will not be held responsible for parts damaged in shipping.
2. The cost to repair the part will be $75.00 per hour for labor plus the cost of the parts needed for the repair.
3. If the total cost to repair the part is $200.00 or less, Hyosung will repair and ship the part back to the customer. The customer will be charged for the cost to repair plus the freight to return.
4. If the total cost to repair is expected to exceed $200.00, Hyosung will contact the customer with a repair estimate and authorization form. We will not be able to start the repair until the customer has approved the estimate by filling out and returning the authorization form.
5. The ownership of the part will remain with the customer even while the part is in-house at Hyosung.
6. Components replaced on the part by Hyosung will carry a 90-day parts warranty.
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