Nautilus Hyosung is a leading provider of Retail delivery products to the banking industry.

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Home Support RMA

RMA

Online RMA Form

NOTICE TO REQUESTING INDIVIDUAL :
Removed Parts Must Be Received Within 30 Days of Receiving the Replacement Part Or Charges Will Apply

Submit RMA

Please accompany this form with digital pictures showing the extent of the damage. Failure to do so will result in a delay with your request.

TERMS AND CONDITIONS
1. The customer will be responsible for proper packaging of the part. Hyosung will not be held responsible for parts damaged in shipping.
2. The ownership of the part will remain with the customer even while the part is in-house at Hyosung.
3. Components replaced on the part by Hyosung will carry a 90-day parts warranty.
4. Cost of repair will be quoted at the time the repair request has been accepted - an email communication with the RMA number and cost will be sent for each request.
5. By sending Hyosung a part to be repaired, customer is accepting the cost of the repair quoted when the RMA was accepted, no further communication for cost authorization will be communicated.
6. Cost of some common parts are listed below, please contact Customer Care for a full standard price list.
7. Parts not included in our standard price list, Hyosung will contact the customer with a repair estimate and authorization form once the part has been inspected. We will not be able to start the repair until the customer has approved the estimate by filling out and returning the authorization form.
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